Fragrancenet
Reviews and Complaints
Need to talk to customer service
- Good prices
Preferred solution: Another order
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Verified ReviewerResolved: Problem with website
- No customer service provided
Preferred solution: Full refund
User's recommendation: Never order from Fragrancenet.com! No one answers the phone if you have problems with the website! I was charged for the perfume, but never got a confirmation that the order went through. Beware! There is no customer service with this website!
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Verified ReviewerResolved: Ridiculously bad customer service
Company fixed the issue and I have been provided with apology. I contacted my credit card company.
- Less expensive
- There is no real customer service
Preferred solution: Full refund
User's recommendation: Be extremely careful in dealing with this company. There's virtually no customer service available.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Juan, San Juan MunicipioFragancia Defectuosa #orden-30364**** y el # de artículo 128010 FOREVER Elizabeth.
User's recommendation: Verificar bien los productos.
Purple rewards
I have been buying my cologne from them since 2013 because there prices are way cheaper then department stores. I have never had an issue with them but I have never had to try and get a hold of customer service up untill now.
So I have spent hundreds of dollars with each year and I have never used any of my purple rewards I have been saving them up. So last night I placed a big order with them $200 thinking I would use my purple rewards to pay for most of the order. Well when I went to do that it showed that I only had $5 dollars worth of rewards. I went ahead and place the order and figured I'd call them today.
Well when you call the number on their website you get three options I called three times and selected each options and in all three cases I got a message saying system air.
So there is know way to get to talk to. any one.
Want to talk to someone about it being authentic?
User's recommendation: don’t know yet
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Verified ReviewerOpened Package
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges
- Unreachable
Preferred solution: I would like to speak with someone
No contact, no reply from email, the number indicated cannot be called
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Juan, San Juan MunicipioFragancia Defectuosa #orden-30364**** y el # de artículo es 128010.
User's recommendation: Verificar bien el producto.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive my package
- Delivery issues
Preferred solution: Deliver product or service ordered
User's recommendation: Don't get tempted with their reduced price.
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Verified Reviewer | Paris, KentuckyOrdered items and haven't received
I have a problem placing my order
- Great products
- Questionable website developer and customer service
User's recommendation: Ask Fragrancenet to fix it's website!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order hasn't arrived
- Did not get my perfume
Preferred solution: Full refund
User's recommendation: Don’t order Fragrance Net.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipment stuck in pre transit
Preferred solution: Deliver product or service ordered
User's recommendation: Takes too long
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There is a specific email address on the purple rewards info on their site. It seems as long as you have made a purchase in the past twelve months the points do not expire.
Hello TEAM WHATSAPP I have not done anything wrong and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible My Number. +919369****30 Thank you so much