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Contact Fragrancenet Customer Service

How to Reach a Person at Fragrancenet

Verified Contact Information

Toll-Free Number:

  • 1-800-727-3867
    Toll Free
Call Now
Send Message

Customer Service:

  • 1-631-582-5204
    Outside US
  • 1-631-582-8433

Complaints/ Feedback:

feedback@fragrancenet.com

Legal:

copyright@fragrancenet.com
Copyright Infringement Inquiries
privacy@fragrancenet.com
Privacy Inquiries
dpo@fragrancenet.com

Media:

partners@fragrancenet.com
Affiliates
info@fragrancenet.com

Fragrancenet Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Fragrancenet Phone Number
1 (800) 727-3867
Average Hold Time
00:03:57
Average Calls duration
4 minutes
Most Popular Fragrancenet Email Address
feedback@fragrancenet.com
Fragrancenet Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
View full overview

How to Contact Fragrancenet Customer Service?

Most Popular Number:

(800) 727-3867
Toll Free
Total calls: 2 471 Issues resolved: 90 Last call: Jul 14, 2026

For general inquiries, Fragrancenet customer service is just a call away and available to assist you. To speak with the trained representative about products, your orders, shipping information, returns, or cancellations, call the main phone at 1-800-727-3867. It is toll-free and recommended for customers in the US. If you are calling from outside the country, the support team can be contacted at 1-631-582-5204. The current hours of operation for both Fragrancenet customer service numbers are between 9 AM and 5 PM EST, Monday through Friday.

You can use the Fragrancenet customer service chat for immediate assistance. You'll have to visit the Contact Us page on the company's website and click on the chat icon. Once you do so, one of the company's agents will attend you shortly. The live chat feature is available 24 hours, seven days a week, with a chatbot. However, you can only chat with live representatives during fixed hours starting at 9 AM and ending at 5 PM EST, Monday through Friday. Outside these hours, the programmed chatbot will assist you via Fragrancenet chat.

For a more personalized customer experience, users can visit or send correspondence to the Fragrancenet headquarters. The address is FragranceNet.com, Inc., 900 Grand Blvd., Deer Park, NY 11729. While most queries regarding the order, its status, shipping, and returns can be handled online, complex issues, such as payment options after installments by Afterpay, can be resolved by talking to live representatives in person. During conversation, you get thorough information about different payment options and the one that suits you the best.

PissedConsumer Club

Contact Information

Fragrancenet Website:

Fragrancenet Help Center:

Corporate Office Address:

FragranceNet.com, Inc.
900 Grand Blvd.
Deer Park, New York 11729
United States

Other Info (opening hours):


Hours:

Monday - Friday: 9:00am-5:00pm (ET)

More contact details

Fax:

+1(631) 582-8433

Summary of Fragrancenet Customer Service Calls

2.8K TOTAL
CALLS
03:49 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Fragrancenet?

Shipping and Delivery Question:

  • “Order not delivered”
  • “My order was not delivered”
  • “Didn't get my order”

Request for Information Question:

  • “To talk about my order”
  • “Want to speak to a representative?”
  • “Question of price of perfume”

Product/ Service Question:

  • “Product problem”
  • “Defective clinique for men shave gel dispencer”
  • “I received my order but it only contained small samples and was missing the two items I purchased.”

Return/ Replace Question:

  • “I need a return label to return some cologne men’s”
  • “Return damaged product”
  • “Exchange”

Payments and Charges Question:

  • “Charge on credit card but no order confirmation”
  • “June 22 I ordered 2 bottles of Lagerfeld cologne an a bottle of yellow diamond with Affirm’s an I haven’t received it yet. But the payment was set up with affirm”
  • “Charged but no order number”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Unsubscribe”
  • “Cancel An el account”

Refund Question:

  • “Refund”
  • “My refund”
  • “I want a refund perfume was half full when I received it”

Account Question:

  • “Order not verified after inserting code and pertinent info entered.”
  • “Verify status”
  • “Join the rewards program and wanted to get credit for my purchase”

Cards Question:

  • “Declined card”
  • “I place an order my funds come off my card and the order didn't when through because all the items are in the cart”
  • “Credit card issues”

Website/ Application Question:

  • “Order online is charged wrong and double”
  • “Website glitch”
  • “Order online update address”

Staff Question:

  • “Customer service”
  • “Speak with customer service”

Other Question:

  • “In reference to my order I was supposed to receive”
  • “Up day on a order”
  • “Bought my order”

Compare Fragrancenet Customer Service To

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