Contact Fragrancenet Customer Service
Fragrancenet Phone Numbers and Emails
Toll-Free Number:
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(800) 727-3867Toll Free
Customer Service:
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(631) 582-5204Outside US
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(631) 582-8433
Fragrancenet Emails:
How to Contact Fragrancenet Customer Service?
Most Popular Number:
| Total calls: 1 773 | Issues resolved: 32 | Last call: Jan 13, 2025 |
Fragrancenet Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Fragrancenet Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Fragrancenet is 8007273867. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 45% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Fragrancenet may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Fragrancenet Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Fragrancenet is 8007273867. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 45% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Fragrancenet may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Fragrancenet mainly because of request for information, product/ service, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Fragrancenet is feedback@fragrancenet.com. 49% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Fragrancenet Website:
Fragrancenet Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am-5:00pm (ET)
Fax:
Fragrancenet Customer Service Reviews
Trying to find order dont have 10 digit order # after giving email and pass word wont let me in to site. Very confusing.
No email confirmation about shipping or when to receive order, great prices horrible customer service. Not surprised typical on line seller called many times on hold I'll just dispute with credit card
How Good is Fragrancenet's Customer Service?
Summary of Fragrancenet Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fragrancenet?
Shipping and Delivery Question:
- “Did not receive order”
- “I have not received my Iñaki 6.7 ounce cologne”
- “My package is delivered, but I cannot find”
Request for Information Question:
- “I want information about a payment for an order”
- “Help!”
- “Loyalty status is not showing past orders”
Product/ Service Question:
- “Damage to perfume”
- “Damage”
- “Damaged order”
Return/ Replace Question:
- “Return a idem”
- “Return an item”
- “Order returned/Not refunded”
Payments and Charges Question:
- “Charge me for two calven clin be”
- “Charges”
- “I ordered 2 ítems but i don't know the way for the PAYMENT please”
Activation/ Cancellation Question:
- “Need cancel order”
- “My order is cancel and l need back money back in my account”
- “I would like to cancel my order”
Refund Question:
- “Need refund”
- “Refund that took my money”
- “I paid for my order to be mailed express but was sent priority and I want my refund that I paid for express”
Account Question:
- “Money being taken out of my account and I never received my package..The package was sent back so I'm seeing about me being refunded”
- “Issue with account”
- Purple rewards
Cards Question:
- “I place an order my funds come off my card and the order didn't when through because all the items are in the cart”
- “Credit card issues”
- “Are you accepting bafterpay card”
Website/ Application Question:
- “Website glitch”
- “Order online update address”
- “I always buy burberry weekend for women but now i cant find it on the website”
Staff Question:
- “Speak with customer service”
Other Question:
- “My recent order Set of Mackie”
- “Why order is on hold”
- “Missing top to perfume and half used”
Compare Fragrancenet Customer Service To
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