Fragrancenet
Fragrancenet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fragrancenet has 2.3 star rating based on 149 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Fragrancenet to a friend or colleague.
- Rating Distribution
Pros: No people here care about the customer, Lower price, Perfumes.
Cons: Customer service, Failed miserably in delivering as was advertised, Delivery service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fragrancenet has 2.3 star rating based on 149 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Fragrancenet to a friend or colleague.
- Rating Distribution
Pros: No people here care about the customer, Lower price, Perfumes.
Cons: Customer service, Failed miserably in delivering as was advertised, Delivery service.Recent recommendations regarding this business are as follows: "Give them a chance", "I don’t recommend buying directly from fragrancet because they don’t deliver items on time. I’m just going to return their product & ask for a full refund.", "Answer phone calls", "Be careful when ordering from them", "Better customer service".
Most users ask Fragrancenet for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Is Fragrancenet Legit? As many customers have had positive experiences with FragranceNet, it can generally be considered as a reliable platform. It has been in business since 1997 and offers discounted perfumes, colognes, and other beauty products. Many customers have had positive experiences purchasing from www.fragrancenet.com. It has a good reputation for offering genuine and price-competitive brand-name products proven to be authentic by countless customers’ reviews, which makes Fragrancenet a trustworthy and widely used source for discounted fragrances.
Media from reviews
Top Fragrancenet Reviews
"Shipping"
Make sure if the item isn't in stock make sure that it is posted. That way you're order is not on hold waiting for other items to get to the warehouse. Thanks...
"To talk about my order"
I've been trying to resolve a problem for the last 7 days. I never received the order, and I can't place an order for the merchandise. Also, the customer...
Warren, Michigan
Shipping
Make sure if the item isn't in stock make sure that it is posted. That way you're order is not on hold waiting for other items to get to the warehouse. Thanks your customers will definitely greatly appreciate it trust me
User's recommendation: Give them a chance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
D100157****9656
I bought cologne and paid for 2 business days shipping, but you didn't deliver as promised. My cologne is expected on 11/11/2024 instead of 11/08/2024.
Preferred solution: I need the item to be delivered on time as promised. It’s meant to be delivered tomorrow 11/08/2024. I’m leaving Evanston before it can be delivered.
User's recommendation: I don’t recommend buying directly from fragrancet because they don’t deliver items on time. I’m just going to return their product & ask for a full refund.
Opelousas, Louisiana
My Purfume cane broken
Making me go through all this steps for a new bottle I can send a picture to price its broken instead of going through all this trying to to send it back stuff in showing pictures of the bottle I receive and how the bottle suppe to look
Toronto, Ontario
Resolved: Order and website is very anal
Company fixed the issue and I have been provided with apology.
Trying to find order dont have 10 digit order # after giving email and pass word wont let me in to site. Very confusing.
No email confirmation about shipping or when to receive order, great prices horrible customer service. Not surprised typical on line seller called many times on hold I'll just dispute with credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Worse place to order what u need
Theeeee worse place u could have gone to buy wat ever u need believe mei am not recommending nobody to buy nothing from that dumb place woooorrrrssssseeeee place eva never again am going to get nothing from that stupid god dame place eva
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Orden perdida
No llega mi pedido, llevo más de 15 días en espera y el pago ya fue efectuado.
Por favor ayudarme por lo estoy necesitando
Preferred solution: Deliver product or service ordered
Mobile, Alabama
Highly aggravated that I can’t talk to someone about my order but y’all don’t mind yanking my money out of my account in a split second and then tell me y’all are too busy to talk to me????? This will
Highly aggravated that I cant talk to someone about my order but yall dont mind yanking my money out of my account in a split second and then tell me yall are too busy to talk to me??? This will be the last opportunity yall have to yank my money out!!!
User's recommendation: Answer phone calls
Chesapeake, Virginia
Missing items in my order
The problem is nothing has happened I wont be ordering anything again. I cant even get a proper response for your mistake
THEY SOLD ME CREAMS EXPIRED FOR OVER 1 YEAR REFUSE TO REFUND
THEY SOLD ME PRESCRIPTION YOUTH CREAMS FOR $346.72 AND THEY ARE ALL EXPIRED SINCE 10/2022. THEY REFUSE TO REFUND.
SO THEY STOLE THIS MONEY FROM ME. DO NOT EVER USE THIS COMPANY
I SENT BACK THE OLD PRODUCTS BUT THEY REFUSE TO REFUND.
THEY ARE A FAKE COMPANY SELLING OLS, EXPIRED, FAKE PRODUCTS .
NEVER USE THEM. YOU ARE THROWING YOUR MONEY!!!
- Sell expired products and do not refund
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM THEM!! CROOKS!!!! THEY DO NOT REFUND OLD PRODUCTS
Philadelphia, Pennsylvania
Can’t get in touch with them about my order I emailed and texted also instead of my order being shipped by ups or FedEx but by T Force what shipping company is that
The service could be better I cant get in touch with anyone they are shipping by a company name T force instead of ups or FedEx Im so upset that my money was taken and I have no package This never happened to be before my packages was always delivered on time and I had tracking information
User's recommendation: Be careful when ordering from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To talk about my order
I've been trying to resolve a problem for the last 7 days. I never received the order, and I can't place an order for the merchandise. Also, the customer service is grossly non-responsive.
- Good price
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Better customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Can't get help
Company fixed the issue and I have been provided with full refund. after i re-order the missing item, I received full credit for the one item missing and that was all i wanted at that point.
All communications were by email. Chat and phone calls still seem unavailable, but my problem was solved.
Received the dumbest reply... contact us again by phone or char and both are disabled!!
I still haven't been able to contact anybody. I just want what I paid for, 1 item missing or reimbursed.It is terrible what we are becoming...No customer service what so ever
there is absolutely no response to a problem. my order arrived incomplete.
There is no chat available, there is no customer service or after 20 min or so waiting, get disconnected.
I re-order the one item I need for Christmas and did not arrived.
I called, nobody answers, emailed, fax, the "option to chat" is not existing.
BE AWARE; I ordered before and felt comfortable ordering a larger order for Christmas. One item missing in the box, and nothing I can do about it.
- Fast delivery
- Large selection
- Customer service bad
- Communication with customer non existent
Preferred solution: The item that is missing from the order shown in the packing list as # 1. Miniature set of perfumes
User's recommendation: Small orders only or take chances
Jackson, Tennessee
To place an order
GOT EMAIL FOR $20.00 OFF ORDERS OF $50.00 OR MORE. i THOUGHT IT WAS $20.00 OFF THE AMOUNT THAT WAS IN MY CART.
i WAS WRONG. IF I HAD ORDERED IT WOULD TAKE 35% OFF OF EACH ITEM, i WILL ORDER AT LATER DATE IF I DECIDE TO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Taking more than suppose to from my account
June and July I was over charged. Signed up to pay one price and receive picked items that were offered for signing up.
Not pay one month then charge me more there after. Also, the contact number is a dead end.
After waiting, call hangs up. Please correct now or.
- Contact number is a dead end
- You lied to get subscriptions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodstock, Ontario
Scammers!!
They are scammers! They will take your money and then say they delivered to a different country! Don't waste your money!
Little Rock, Arkansas
I will move on with a different provider who I find to be more trustworthy consistenti in the delivery of their product
I paid to get the product in 2-3 days and for the fourth time at least a week gone by before arriving.continue to fall to meet the time promised to deliver hasn't refunded any of my money which I paid for 2-3 day delivery.At no time has their ever sa
About
FragranceNet.com was created to provide access to the largest inventory of genuine, brand name fragrances, skincare, candles, aromatherapy and more at the lowest possible prices. All of the products showcased throughout FragranceNet.com are 100% original brand names. The company only carries genuine brand name perfumes and colognes. Absolutely no imitations or knock-offs. The corporate headquarters of FragranceNet.com, Inc. is based at 104 Parkway Drive South, Hauppauge, NY 11788. As for the site features, so the customers may subscribe for a coupon list, join a reminder club, use the Gift Giving service and receive Gift Certificates.
Fragrancenet is ranked 256 out of 2102 in Cosmetics and Personal Care category
USA, Canada
Fragrancenet FAQs
The Fragrancenet’s owners are Jason Apfel and Dennis Apfel.
For a more personalized customer experience, users can visit or send correspondence to the Fragrancenet headquarters. The address is FragranceNet.com, Inc., 900 Grand Blvd., Deer Park, NY 11729. While most queries regarding the order, its status, shipping, and returns can be handled online, complex issues, such as payment options after installments by Afterpay, can be resolved by talking to live representatives in person. During conversation, you get thorough information about different payment options and the one that suits you the best.
Companies Similar to Fragrancenet
FragranceX
“The worst experience, never ever use this service. Order did not come as full as I ordered and paid for....“
Perfume com
“did not want a subscription deducted money from my account i did not want to purchase anything would...“
Fragrantica
“When I ordered said confirmed on their site it's been 2 weeks and still nothing I emailed them they...“
Perfumania
“I purchased 3x colognes online as I live in New Zealand I knew postage would take close to a month . The...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.