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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

1.0
Details
Update by user Oct 12

Still unresolved

Original review posted by user Oct 12
I placed an order 2 weeks ago and I haven't received my package or any help from fragrance net in locating my order or date of delivery Chile I annoyed as this was a gift for my mom won't be ordering ever again PS I only spent a hundred dollars just saying

User's recommendation: Make sure you have 2 weeks to spare to get your order that's if you get it they may blame it on FedEx and ups .

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ID
#2222770 Review #2222770 is a subjective opinion of poster.
Pros
  • Lower price
Cons
  • Failed miserably in delivering as was advertised
  • Delivery service
Loss
$90
Preferred solution
Deliver product or service ordered

Didn't get my order

I didnt get my order and its been like two months
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ID
#2250946 Review #2250946 is a subjective opinion of poster.
Location
Capitol Heights, Maryland
Pros
  • Perfumes
Preferred solution
Deliver product or service ordered

Payment

1.0
Details
I have ordered to items and the total was 112 dollars and when I went to check my bank account they have taken 152 dollars from me.
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ID
#2235224 Review #2235224 is a subjective opinion of poster.
Location
Windsor, Ontario

Order delivery- did not receive it yet

5.0
Details
I just did not receive it
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ID
#2228342 Review #2228342 is a subjective opinion of poster.
Service
Fragrancenet Shipping Service
Loss
$69
Preferred solution
Full refund

Check on a order placedfriday oct 2

4.8
Details
The order never arrived on time. Still waiting. Even though I was refunded the 24 hr amount it goes without saying that I ordered fast shipping for a reason and all the FragranceNet person could say is oh sorry it will be there today I always order my perfume from you and will continue but this was a bad situation. Thank you and looking for better delivery!

User's recommendation: Always give the benefit of the doubt. Stuff happens.

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ID
#2213536 Review #2213536 is a subjective opinion of poster.
Service
Fragrancenet Shipping Service
Pros
  • Lower price
  • That i received a refund
Cons
  • Customer service
  • Failed miserably in delivering as was advertised
Preferred solution
Let the company propose a solution

Missing package

My package status says delivered...and I've look around the house no package. This is the first time in 4 years using fragrancenet this has happened. I'll check again tomarrow to see if it will show up. I'll try and call even though it's hard getting to talk to someone in the office. Then please I'm asking to resend the items. Thank you
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ID
#2210158 Review #2210158 is a subjective opinion of poster.
Location
Highlands, North Carolina
Service
Fragrancenet Shipping Service

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Did not receive my package

I ordered three parfum and did not receive any. When I track the package it said it was delivered at my door on Friday September 25 at 1:59pm. I contact FragranceNet and they said they will get back to me and they havent
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ID
#2208913 Review #2208913 is a subjective opinion of poster.
Location
Destin, Florida

Do not receive package

Packaged delivered on Saturday at 4 and was no where at my house. I think fed ex is delivering my packages to the wrong address I have a ring door bell and there is no one on my camera. I had another package that was suppose to come with someone else and it said deliverers and that was no where to be found either.
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ID
#2207883 Review #2207883 is a subjective opinion of poster.
Loss
$65
Preferred solution
Deliver product or service ordered

I was very satisfied with my service, everything worked well.

4.0
Details
When I tried to log in as new customer to get my 35% off is not letting me. I would tk order a few perfume that i like

User's recommendation: I recommend anybody with fragrancenet, they're .

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ID
#2203527 Review #2203527 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problema con mi pedido

1.0
Details
Me cancelaron mi pedido pero no me regresan mi dinero
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ID
#2183255 Review #2183255 is a subjective opinion of poster.
Preferred solution
Full refund

Fragrancenet Products and Services Reviews

Product or Service Reviews
Shipping Service  3.4 15
Website  4
30 Percent Off Coupon  1
Deal  2.7 1
Coupon  1.0 3

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Latest Question

Where’s my order

Hi I just noticed that my order has been delivered but I haven’t receive it yet I just came from work and I ask my families and my neighbor they said they haven’t get nothing from my mailbox, please see if you can help me solve...

Fragrancenet Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I received my perfume but it didn't have a spray and nothing came out

Fragrancenet - I received my perfume but it didn't have a spray and nothing came out
I received my perfume but it didn't have a spray and nothing came out. I want to return it. But I cannot contact you guys,
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ID
#2169801 Review #2169801 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund
1.4
Details
I contacted the company to return an expensive perfume that stunk, was old or turned bad and was in a used, no shrink wrapped box. They agreed and sent a return label and return authorization #. Then covi-19 hit and I was in lock down for 4 months. As a member of the...
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ID
#2121021 Review #2121021 is a subjective opinion of poster.
Pros
  • Lower price
  • No people here care about the customer
Cons
  • Failed miserably in delivering as was advertised
  • Receiving fake perfume
  • Customer service
Loss
$225
Preferred solution
Full refund

To talk about my order

I placed an order that was supposed to deliver since Thursday. Today is Saturday I don't receive anything.
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ID
#2118463 Review #2118463 is a subjective opinion of poster.
Location
Brooklyn, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I never got my package

Ive sent several emails and no one response to my email. My order # 20685****. I paid for something that I never received. Parbatie Bharrat

User's recommendation: Product is good when it come to customer service it sucks.

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ID
#2117928 Review #2117928 is a subjective opinion of poster.
Pros
  • No people here care about the customer
Cons
  • Dont deliver product or send refund
Loss
$80
Preferred solution
Full refund

My order still not arrived yet

5.0
Details
Hello, good afternoon, my name is Luis Banos, since last Saturday I am waiting for a perfume that I ordered and I never received it, I would like to know something about my order
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ID
#2111503 Review #2111503 is a subjective opinion of poster.
Service
Fragrancenet Shipping Service
Loss
$55
Preferred solution
Let the company propose a solution

Return

I am trying to return a perfume there's a label here but I don't know it doesn't have a return address all it has is a barcode
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ID
#2104419 Review #2104419 is a subjective opinion of poster.
Location
Atlanta, Georgia