Fragrancenet
Fragrancenet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fragrancenet has 2.2 star rating based on 137 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Fragrancenet to a friend or colleague.
- Rating Distribution
Pros: No people here care about the customer, Lower price, Perfumes.
Cons: Customer service, Failed miserably in delivering as was advertised, Delivery service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fragrancenet has 2.2 star rating based on 137 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Fragrancenet to a friend or colleague.
- Rating Distribution
Pros: No people here care about the customer, Lower price, Perfumes.
Cons: Customer service, Failed miserably in delivering as was advertised, Delivery service.Recent recommendations regarding this business are as follows: "Do not buy from them", "Nothing I ordered from here before and I love it, but I just didnβt receive my items Hopefully It will be better next time", "Do NOT order from here.", "Verificar bien el producto.", "Verificar bien los productos.".
Most users ask Fragrancenet for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaWhere is my order
User's recommendation: Do not buy from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can't get help
Company fixed the issue and I have been provided with full refund. after i re-order the missing item, I received full credit for the one item missing and that was all i wanted at that point.
All communications were by email. Chat and phone calls still seem unavailable, but my problem was solved.
Received the dumbest reply... contact us again by phone or char and both are disabled!!
I still haven't been able to contact anybody. I just want what I paid for, 1 item missing or reimbursed.It is terrible what we are becoming...No customer service what so ever
- Fast delivery
- Large selection
- Customer service bad
- Communication with customer non existent
Preferred solution: The item that is missing from the order shown in the packing list as # 1. Miniature set of perfumes
User's recommendation: Small orders only or take chances
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUndelivered merchandise
- Fraudulent
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaWebsite glitch
User's recommendation: Do not order from these scammers!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed consumer
- Fake
Preferred solution: Full refund
User's recommendation: Do NOT order from here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo confirmation of order.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFragancia Defectuosa #orden-30364****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Juan, San Juan MunicipioFragancia Defectuosa #orden-30364****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisNo perfume
User's recommendation: Nothing I ordered from here before and I love it, but I just didnβt receive my items Hopefully It will be better next time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad consumer Care relations
They said they don't refund gift cards after some days waiting their response. Just it.
Ah, and they told me to buy again.
It would be the 5th time trying! Unbelievable.
Then I tried to buy some items and the difference I paid using Amazon pay. It was declined.
Then I tried another credit card. The second order was cancelled again.
I tried the third time using other bank and it was rejected again. I called my bank and they said I was good and the payment declined was an issue from fragrancenet net.
I tried the fourth time using only my balance in giftcards. After one day waiting, I received an email telling me I am on hold and to call back.
I called backed five times!!!, waited more than one hour on the phone and no one answered me.
All times I bought the one day fast delivery and FragranceNet takes too long (one entire day) to rejected or put me on hold with no reason at all. Now, I have to move back overseas tomorrow morning (October 11th) and 250 USD wasted on giftcards and no perfume.
My USA phone number is on my account, also the email, name and address I am in Miami.
Orders number 29985****, 29991****, 29993****, 30010****.
- Prices
- Care consumer
- Delivery issues
- Consumer service
Preferred solution: Full refund
User's recommendation: Don't waste your money and your time.
Cheating on price
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaSaber de mi orden
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cabo Rojo, Puerto RicoFragancia Defectuosa #orden-30364****
Hola:
Ayer, 27 de noviembre de 2023, recibΓ mi orden de 5 perfumes, pero uno de ellos llegΓ³ con la caja mojada de perfume, pero no estΓ‘ roto. Lo que sucede es que tiene la tapita del spray defectuosa y se sale el perfume.
He llamado al 1-80*-***-****, pero no tengo comunicaciΓ³n.
IVELISSE MELΓNDEZ BERRΓOS
#ORDEN-30364****
FOREVER ELIZABETH EAU DE PARFUM SPRAY 3.3 OZ
Hago muchas compras con ustedes, pero esta es la primera vez que me ocurre esto.
QuΓ© debo hacer para devolverlo sin tener gastos de envΓo?
No hablo inglΓ©s. Gracias por su atenciΓ³n.
IVELISSE MELΓNDEZ BERRΓOS
ive1968melendez@***.com
Celular-(787)463-****
://www.pissedconsumer.com/post-complaint/stepOtherFields.html?reviewId=536****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaTengo esperando un paquete segΓΊn el viernes llegaba y no sale actualizaciΓ³n del tracking
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, VictoriaResolved: No answer. and no product.. you still have my$$ $40.09 no tracking. Nothing.
Company fixed the issue and I have been provided with apology. I received the products, thank you
User's recommendation: Better communication
Need to talk to customer service
- Good prices
Preferred solution: Another order
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