Fragrancenet
Fragrancenet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fragrancenet has a 2.3 star rating from 144 reviews and 23% would recommend. Consumers report frequent delivery failures, refund requests, billing issues, and concerns about product authenticity.
Key Takeaways for Future Customers
- Review Fragrancenet reviews before buying and confirm return and refund policies.
- Expect competitive prices, discounts, and wide perfume selection but plan for possible delivery or billing delays.
- Contact customer service proactively about orders, subscriptions, or auto-ship questions.
Negative Feedback / Risk Areas
- Repeated customer complaints about missed or wrong deliveries and damaged or empty packages.
- Billing problems including double charges and slow refunds.
- Account login, rewards points, and subscription cancellation issues with poor response from customer support.
- Allegations of misleading ads and counterfeit or diluted products.
Positive Feedback
Some customers praise helpful representatives, occasional prompt delivery, good discounts, and medium price level for perfumes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fragrancenet has a 2.3 star rating from 144 reviews and 23% would recommend. Consumers report frequent delivery failures, refund requests, billing issues, and concerns about product authenticity.
Key Takeaways for Future Customers
- Review Fragrancenet reviews before buying and confirm return and refund policies.
- Expect competitive prices, discounts, and wide perfume selection but plan for possible delivery or billing delays.
- Contact customer service proactively about orders, subscriptions, or auto-ship questions.
Negative Feedback / Risk Areas
- Repeated customer complaints about missed or wrong deliveries and damaged or empty packages.
- Billing problems including double charges and slow refunds.
- Account login, rewards points, and subscription cancellation issues with poor response from customer support.
- Allegations of misleading ads and counterfeit or diluted products.
Positive Feedback
Some customers praise helpful representatives, occasional prompt delivery, good discounts, and medium price level for perfumes.
Media from reviews
Layton, Utah
It is a good trustworthy company
I received a different cologne smell from what was described and reviewed. This was for club de nuit Armaf.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Glens Falls, New York
Cannot log into my account and Fragrancenet doesn't care.
I can not log onto my account. I contacted by email and spoke to someone and they could not help me.
I tried opening a new account and was told I couldn't because my email was already in their system. I called someone there, and they had no answers or solutions. I have contacted them by email multiple times and have never received an email back with any help either. I am very frustrated by this because I made quite a number of purchases and have accumulated a lot of rewards points that I could use towards purchases, which is why I need to log onto my account.
Apparently, Fragrancenet is doing well enough in this economy where they don't need the thousands of dollars I spend there every year. It's unreal how little respect they have for one of their best customers.
- Good selection and prices
- Does not appreciate their customers
Preferred solution: To be able to log onto my account
User's recommendation: Don't bother with a company that doesn't appreciate your business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertisement
- - An ad promised $40 off after approval, but none applied to my $223 purchase.
- - I want $40 deducted from the total for the misleading marketing.
I made a $223 purchase. Suddenly an ad for Capital One Venture card came up stating I'd get $40 off if approved.
I was approved. The problem is taking a hit on my credit for no $40, and no 0% for 15 months.
This should not happen, ever, to one of your customers that have purchased from your company for several years. I'd like $40.00 taken off my total for a misleading ad you've accepted to market!
- Pricing
- Communication with customer non existent
Preferred solution: Price reduction
User's recommendation: Fight for recourse to companies that allow misleading advertisements! Shame on you,Fragrance.com!
Chicago, Illinois
Order magically never was placed.
- - Paid for express; order canceled after two days; customer service blamed bank/card issues.
- - Refund issued.
- - Discount code offered; price remained.
Ordered from fragrancenet. Got order number receipt thought everything was in good order.
Paid for express 1-2 day shipping. Two days later checked the status and order was canceled. Customer service said they never got the order or blah blah blah which is why it was canceled. Then they said they had problems running my card and it wouldn't go through because of my bank.
I asked why it took a couple days for it to cancel then? I did get a refund so that's a plus. I told them I am a brand new customer, and asked if thats how they always conducted business. I was ready to walk away but asked if there was anything they could do to make it right.
They offered me a discount code. Awesome! Said I appreciated that and have a great day.
Went back to the website put the colognes and perfumes in the cart again. Applied coupon...it was the exact same price my original order was.
Never again.
User's recommendation: I know things can and do happen. But when you make excuse after excuse and pretend to care and give empty solutions I am taking my business elsewhere.
San Bruno, California
Wonderful employee who cares about her customers!
- - The staff explained they were waiting for my reply to an email about the package.
- - I am happy with the service and got a better price with a coupon.
I called to find out why I had not yet received my package, and she explained that they were waiting for my response to the email I was sent. I don't recall seeing it, but all is well, and I am so happy with the service I received!
She did a great job, and I want to thank her for her expertise in handling this for me.
Oh, and I got a bit better price too because of the new coupon, so thank you for your excellent customer service and a better price.
Thank you.
- Wonderful customer service
- None that i can see
Preferred solution: Deliver product or service ordered
User's recommendation: I can only tell them it’s a great company that treats u well and helps u get the best possible price to boot thanks
Birmingham, Alabama
Question on ordering
I want to place an order that is over the minimum but free shipping was not offered. Help please would be appreciated.
User's recommendation: Allow communication even without order #
Miami, Florida
Purchase
I can only place an order online. I have a brand new phone and don't know how.
The phone does not let me.
Please help me. Do I need to order elsewhere?
- This is very frustrating
Preferred solution: Preferred Stock
New York, New York
I would like to place an order.
I did not get a customer service representative to voice my concerns to. I do have a matter of concern that I would like to be address.
- Prices on some products are reasonable
- Need to be extended a little more
- Discounts prices time frame are too short
Preferred solution: Price reduction
Aubrey, Texas
Apartment number was not included with the order. I just placed 15 minutes ago.
I just placed an order 20 minutes ago, and I saw that my apartment number was not included in my address for delivery.
Preferred solution: Deliver product or service ordered
Smyrna, Georgia
I bought two perfumes and still haven't received them at my address. I want a refund.
comprei dois perfumes e eles não chegaram no meu endereço. quero o reembolso do meu dinheiro. até agora, não tive nenhum retorno deles.
User's recommendation: Eles precisam ter mais compromisso com seus clientes, compro perfume deles a muito tempo , mais agora não estou conseguindo resolver o meu problema e n estou tendo nenhum retorno deles, e até o exato momento estou no prejuízo
Westwego, Louisiana
Fake perfume. Fist time getting a bad bottle that doesn't even last a hour
- - I didn't get in touch with anyone.
- - I never received perfume.
- - It was a tester.
- - I paid too much money.
didn't get in touch with anyone and i'm highly upset. I have never received perfume from you all that list the smell in less than 8 hours and this was a tester and the event words or in less than 1 hour. I paid too much money for this bottle of perfume
Preferred solution: a real bottle of perfume and nothing altered or fake
Berkeley, California
Reliable
Good! I was happy with the way the representative handled my issue. She was empathetic, kind, helpful, timely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave received a box that was empty without my purchase
- - The box arrived empty.
- - It included a $20 off coupon and a sample of cologne.
- - The 6.8 oz Savage bottle was missing.
I received an empty box today. When not exactly empty, it had a coupon there for $20 off the next purchase and wonders sample Cologne. I was awaiting my savage that I ordered the big bottle 6.8 oz, but it was not in the box.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cherry Hill, New Jersey
Refusal to give me promissed rewards points
- - Emails claimed points and activation; user says all three orders were before activation, but only two points show and a 7-day lookback.
I received emails after each of my last three purchases saying that I earned points. Customer Service told me that in order to see the points I have to create and activate an account.
I only saw points for the last two purchases so I contacted Customer Service by phone. The rep kept saying that I only see two of the three because those two orders were created after I created/activated the account and no matter how many times I told him that all three of the orders were placed BEFORE I created/activated the account as you can see yourself in my account it did not matter and he just kept closing up.
I tried continuing my complain with Customer Service by email.
They told me the system only looks back 7 days. I responded that the emails I received said nothing about this and if there is a limitation which would make the customer rush to create/activate an account it should be stated on the emails that say you earned points.
IF YOU SAID I EARNED THE POINTS WHY ARE YOU NOT GIVING THEM TO ME?
Customer Service by email just kept repeating the same thing over and over completely disregarding me.
This sort of low quality customer service and refusal to act with integrity puts FragranceNet in the category of a low class and *** vendor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe representative was rude and argumentative. She wouldn't let me speak, so I hung up.
- - No email updates since I placed the order on the 7th.
- - An email this morning says two fragrances won't arrive until February 18.
The representative was rude and unprofessional. She would not let me talk.
When she took the call she answered the phone like she was at home. I didn't know if I was still with fragrancenet. I had to ask if I was still with Fragrancenet and she was rude at the very beginning. I wasn't getting anywhere with her so I just hung up because I wasn't going to argue with her.
My grandsons with not have there got on Valentine's. I have never received my product so late.
I have been buying from you guys for at least 25 years. I am very disappointed.
I haven't received an email from you guys since I placed the order on the 7th. I finally received an email this morning only to tell me that my two fragrances will not be here till 18th on February. These were Valentine gifts for my grandsons.
User's recommendation: My gift for two of my grandsons for Valentine's will not be here till the 18th via UPS. I placed my order on the 7th. I have been purchasing cologne and perfume from you for over 25 years and it has never took this long.
Lakeland, Florida
Didn’t get oackagd
Never buy from this company horrible service and never got what I order and still got charge
They stated they didn't deliver because of the access code that they don't need because it's my home. I tried to chat, call, and text, and there was no help at all. I would never buy from them again.
- Dont deliver
Preferred solution: Deliver product or service ordered
About
FragranceNet.com was created to provide access to the largest inventory of genuine, brand name fragrances, skincare, candles, aromatherapy and more at the lowest possible prices. All of the products showcased throughout FragranceNet.com are 100% original brand names. The company only carries genuine brand name perfumes and colognes. Absolutely no imitations or knock-offs. The corporate headquarters of FragranceNet.com, Inc. is based at 104 Parkway Drive South, Hauppauge, NY 11788. As for the site features, so the customers may subscribe for a coupon list, join a reminder club, use the Gift Giving service and receive Gift Certificates.
Fragrancenet is ranked 310 out of 4396 in Cosmetics and Personal Care category
USA, Canada
Fragrancenet FAQs
As many customers have had positive experiences with FragranceNet, it can generally be considered as a reliable platform. It has been in business since 1997 and offers discounted perfumes, colognes, and other beauty products. Many customers have had positive experiences purchasing from www.fragrancenet.com. It has a good reputation for offering genuine and price-competitive brand-name products proven to be authentic by countless customers’ reviews, which makes Fragrancenet a trustworthy and widely used source for discounted fragrances.
The Fragrancenet’s owners are Jason Apfel and Dennis Apfel.
For a more personalized customer experience, users can visit or send correspondence to the Fragrancenet headquarters. The address is FragranceNet.com, Inc., 900 Grand Blvd., Deer Park, NY 11729. While most queries regarding the order, its status, shipping, and returns can be handled online, complex issues, such as payment options after installments by Afterpay, can be resolved by talking to live representatives in person. During conversation, you get thorough information about different payment options and the one that suits you the best.
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