FragranceNet - They charged me VAT, but now at the customs clearance I must pay VAT once again

15 of 37 FragranceNet reviews

Update added by user Mar 30, 2015

I opended a dispute (through PayPal, because I payd my order with it), but Fragrancenet did not react at all. Then I opened a claim, (trough PayPal) and after a short time, Fragrancenet did pay me back the VAT .

So I must thank PayPal for their great help and I suggest everybody who pay with

this method (PayPal) and does not get the payd order, or is unfairly charged with

VAT (as in my case) to inform PayPal (open a dispute) because they are very helpful and if your claim is right, you get your money back (on your PayPal account)

Update added by user Feb 20, 2015

nobody gets in contact with me explaining why they charged me the VAT 21% but they simply kept that money for themselves.I am really tired to email to fragrancenet and getting no explaination.

I hope to warn people, expecially people living outside the US, not to buy anything from them: they will charge you the taxes you have to pay at the customs, importing from outside the EU, they will guarantee you that you have to pay nothing else to receive your order, but they keep that money for themselves and then, if you want to get your order (already payd, EU taxes included), you must pay a lot of money to the customs, because they did not receive any due tax

from fragrancenet: I must pay 23, 41 euros to get it!

People, be warned!Buy nothing nothing nothing from them!

Update added by user Feb 20, 2015

nobody gets in contact with me explaining why they charged me the VAT 21% but they simply kept that money for themselves.I am really tired to email to fragrancenet and getting no explaination.

I hope to warn people, expecially people living outside the US, not to buy anything from them: they will charge you the taxes you have to pay at the customs, importing from outside the EU, they will guarantee you that you have to pay nothing else to receive your order, but they keep that money for themselves and then, if you want to get your order (already payd, EU taxes included), you must pay a lot of money to the customs, because they did not receive any due tax

from fragrancenet: I must pay 23, 41 euros to get it!

People, be warned!Buy nothing nothing nothing from them!

Original review posted by user Feb 17, 2015

I live in Europe, in the Netherlands. Unfortunately, I did not read all the negative reviews about Fragrancenet before ordering something from then. Ok, I ordered a perfume, I payd for that , I payd for the shipping costs and I payd VAT

(21% of perfume plus shipping costs together). Indeed we do have VAT 21%, here in the Netherlands.

My order is already 5 days ago arrived at the customs clearance and the bad news is that they ask me to pay 21% VAT.

I wrote several mails to Fragrancenet, I get automatic respons that they can't do anything about it.

But why then, did they charge me 21% VAT? Since in the US there is no VAT, why did I pay for that? And why I have to pay it again (twice). If I don't pay the customs clearance, they do not give my perfume to me, so I have no choice, but

I am angry to be fooled, stolen and misleaded by this company.

I payd with paypal and my order number is 68328861

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Problems with payment
Preferred solution:
Deliver product or service ordered
Monetary loss:
$7260
Product or service
Perfume
Review category
Cosmetics and Toiletries
review #596697 by

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